POLICY RETURN DEADLINE:
We have a 30 day return policy. If 30 days have gone by since your purchase, unfortunaely, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable):
Items with obvious signs of wear/use; any item not in its original condition; items that are damaged or missing parts for reasons not due to manufacturer error. Also any item that is returned more than 30 days after delivery may be deemed as non-returnable.
RETURNS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us at 406-859-6725 or any info at the top of the page. We will reply within 24 hours of hearing from you.
EXCHANGES:
If you're not happy with your item, please contact us regarding an exchange! We are happy to replace any items if they are defective, damaged or just didn't meet your expectations. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.
We make sure to answer all emails within a 24 hour timeframe.
SHIPPING:
To return your product, please send to MGOP, PO Box 825, Philipsburg, MT 59858. Please send us an email to mtgems10@gmail.com prior to shipping, letting us know you are returning your item and the reason. We try to answer all emails within 24 hours. You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.